32. Gong, T., Yi, Y., & Choi, J. N. (2014). Helping employees deal with dysfunctional customers: The underlying employee perceived justice mechanism. Journal of Service Research, 17, 102-116. | Jin Nam Choi's webpage

SNU CBA

32. Gong, T., Yi, Y., & Choi, J. N. (2014). Helping employees deal with dysfunctional customers: The underlying employee perceived justice mechanism. Journal of Service Research, 17, 102-116.

2016년 October 21일 - Posted by: jnchoi - In category: Consumer Behavior, [ International Journal Articles (SSCI Journals) ] - No responses

Gong, T., Yi, Y., & Choi, J. N. (2014).

Helping employees deal with dysfunctional customers: The underlying employee perceived justice mechanism.

Journal of Service Research, 17, 102-116.

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