SNU CBA

32. Gong, T., Yi, Y., & Choi, J. N. (2014). Helping employees deal with dysfunctional customers: The underlying employee perceived justice mechanism. Journal of Service Research, 17, 102-116.

2016년 October 21일 - Posted by: - In category: Consumer Behavior, [ International Journal Articles (SSCI Journals) ] - No responses

Gong, T., Yi, Y., & Choi, J. N. (2014).

Helping employees deal with dysfunctional customers: The underlying employee perceived justice mechanism.

Journal of Service Research, 17, 102-116.

pdf_small

 

Leave a comment

Your email address will not be published. Required fields are marked *